1. Build a Strategy for Success First, create a plan for making your business a success. Then, answer questions like what products or services you’ll prioritize and how you’ll attract customers. A good strategy lays out a clear path for you to follow throughout the year. 2. Educate More than Hard-Selling Instead of trying to hard-sell your product or service, focus…

According to Statistia in 2020, Calling on the phone at 76% still remains the most popular channel through which customers contact businesses. Businesses can improve how calls are handled over the phone with these few tips. 1. Precise Introduction It is always a good practice to welcome a caller, introduce…

With changes to how we work brought upon us by the pandemic, there is the need to adjust how we operate our call centre operations. With Wificall, you have the option to choose how you call. Either using a desktop IP phone, mobile app, desktop application or a combination of any. Desktop IP phone — For large scale on-site teams, reception desks, residential buildings or any other establishment that require physical device access.

Did you know you can make more of the time customers spend waiting on line to speak to a representative? Keep your potential customers informed and engaged with custom Music on Hold when they call your official line. Music On Hold — the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.

With a growing customer support centre comes the need for detailed real-time data. WifiCall Wallboard monitoring gives you access to track and monitor your call center metrics. WifiCall Wallboard provides data that is useful to the team and includes: Answered and Abandoned calls Total inbound calls Average Hold and Average Talk time Agent Report, Name and answered calls Outbound/Inbound Call reports and more.

Small Nigerian Businesses have great potentials to grow and scale with the right resources applied in good timing. From a home office to an office space to crossing borders. WifiCall Calling solutions are designed to ease this journey. One of such products is the WifiCall opening IVR. IVR — Interactive…

As part of efforts to increase efficiency while using the WifiCall Service, we are glad to announce that you can now integrate with FreshCaller using WifiCall. What does this mean? This integration allows you to Place and receive calls directly from your CRM Dashboard Have incoming and outgoing calls logged in a pipeline. Use Interactive Voice Response and Smart call routing to manage calls … and more

Wificall has launched a direct dial-in Zoom feature for Nigerians who may not have great internet access or poor call quality using their mobile connection to zoom. While Zoom is best on video calls, Nigerians can now dial in if faced with little or no access to an internet-enabled device…

Web callback is a technology that allows a person to enter a telephone number in a form field and a call is placed to the number entered. There are three types of Web Callback : Simple:- the user provides his account ID and phone number. When a callback is requested…